Glass Return Policy
We strive to provide the very best glass cutting services possible. Our products are handcrafted and have the inherent qualities of man-made materials.
We will exchange or give store credit if a piece of blown glass is returned within 30 days of purchase. This does not apply to commissioned pieces or damaged returns.
We will gladly replace your glass if we measured or cut it incorrectly!
We will not give a refund or store credit for custom cut glass that was cut wrong from your measurements.
We don't give refunds or store credits for cancellations of custom orders or commissions.
We don't give refunds or store credits for items that are returned damaged.
We do require that custom orders be prepaid.
We do require a 50% deposit on commissions and 50% payment on completion of all commissioned work. We apply design and consultation fees if a commission is cancelled for any reason. Once custom glass has been ordered you are responsible for full payment upon delivery.
We do not reproduce other artist's work nor do we reproduce items made elsewhere.
We do repair, glue solder and cold fuse glass, stained glass and blown glass.